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Gender Differences In Emotional Labor

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Gender Differences In Emotional Labor

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dc.contributor.author Fay, Cara L. en_US
dc.date.accessioned 2011-10-11T20:48:36Z
dc.date.available 2011-10-11T20:48:36Z
dc.date.issued 2011-10-11
dc.date.submitted January 2011 en_US
dc.identifier.other DISS-11282 en_US
dc.identifier.uri http://hdl.handle.net/10106/6166
dc.description.abstract This study examined the differences in emotional labor efforts between men and women. Emotional labor refers to the incongruity between experienced emotions and displayed emotions. This "faking" or "acting" that takes place during emotional labor has been found to be correlated with negative work-related outcomes such as job satisfaction, burnout, turnover intentions, and decreased work performance. These outcomes can cost organizations millions of dollars in terms of lost revenue, innovation, and employee-related expenses. Likewise, these outcomes can cost individuals greatly in terms of physical, mental, and emotional well-being. The study sought to experimentally examine how emotional labor differs by gender. It was expected that typically feminine emotional displays would require more emotional labor effort than typically masculine emotional displays - across both male and female participants. This was tested using four conditions: optimistic display condition, flat display condition, sympathetic display condition, and control condition. It was expected that more emotional labor would be exerted in the optimistic, flat, and sympathetic display conditions than the control. Additionally, interactions between conditions, gender, and gender identity were expected. en_US
dc.description.sponsorship Kenworthy, Jared en_US
dc.language.iso en en_US
dc.publisher Psychology en_US
dc.title Gender Differences In Emotional Labor en_US
dc.type Ph.D. en_US
dc.contributor.committeeChair Kenworthy, Jared en_US
dc.degree.department Psychology en_US
dc.degree.discipline Psychology en_US
dc.degree.grantor University of Texas at Arlington en_US
dc.degree.level doctoral en_US
dc.degree.name Ph.D. en_US

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